Shipping policy

Please note order processing times are different to shipping times displayed at checkout.

All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to the nature of our business these times may differ. Delays may be due but not limited to high volume of orders, government transport restriction or courier service problems that are outside our control.

Please Note: We roast on Thursday’s and ship on Fridays’s. Please place your order before 8am Wednesday if you would like it to be processed within the next week. All orders placed after 8am Wednesday will only be processed on the following week. We only ship once a week (Friday’s).

NB: THESE DAYS ARE EFFECTED BY LOADSHEDDING AND SUBJECT TO CHANGE. 

ROASTING AND SHIPPING SCHEDULE WILL CHANGE ON A WEEKLY BASES. PLEASE BARE WITH US.

Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping on orders over R700!

Shipping	Estimated delivery time (After Processing)	Price
Economy	3 to 5 business days	R90

 

Now Coffee (PTY) LTD takes no responsibility for any shipments that are delayed or delivered late. The delivery times are an estimate and we have no control on the time that it takes for you to receive your item.
We take no responsibility for any deliveries to the wrong address. Please double check your shipping address on check out.

Please note: We will not accept returns on coffee as it is a perishable item.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have any further questions, please don't hesitate to contact us at info@nowcoffee.co.za with your name and order number.